So we get into something called the revenue cycle. Don’t worry I know it’s a big word, but it’s not too bad. There are a lot of moving parts here. When a person comes in, we take their card, we scan it into our system, we send that information onto our insurance specialist and they call your insurance benefits with your insurance company over the telephone. So we’re giving them codes. Then when you come in to see us, we are checking your insurance again just to make sure we have it entered correctly. The doctor’s going to see you to do some services.
We take good care of you and then treat you. With that, they are going to put some codes in the system that says what we did for you and what your diagnosis was.
Then we are going to take that information and move to the next step of the revenue cycle where we are going to send a claim to your insurance company. Your insurance company’s either going to like it or they’re not going to like it. And hopefully, we move all the way through the process and the doctor’s office actually gets paid for the services they gave. Once we get paid, we’re going to know whether you owe us something or whether or not it was all covered by insurance.
So this is a whole big cycle and it doesn’t end until your account balance is paid in full.